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Contact American Credit Acceptance Customer Service

How to Reach a Person at American Credit Acceptance

Verified Contact Information

Toll-Free Number:

  • 1-866-544-3430
Call customer service
Send Message

Customer Service:

  • 1-866-202-6916
    Funding
  • 1-877-204-6757
    Impound Notifications
  • 1-855-292-6429
    Rebates, Extended Service Contracts and GAP Cancellations
  • 1-855-292-6426
    Service Members Relief Act (Scra)
  • 1-877-811-1620
    Titles
  • 1-866-202-6914
    Underwriting
  • 1-866-441-0251

Claims:

  • 1-855-292-6430
    Total and Partial Loss Insurance Claims

Sales/ Reservations:

  • 1-855-295-8810
    Dealer Support, Underwriting: Option 1 Funding: Option 2 Sales: Option 3
  • 1-866-202-6912

American Credit Acceptance Emails:

General Info
Media
Marketing Inquiries
legal@acacceptance.com

American Credit Acceptance Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular American Credit Acceptance Phone Number
1 (866) 544-3430
Average Calls duration
3 minutes
Most Popular American Credit Acceptance Email Address
info@acacceptance.com
Issue Resolution Rate
Low (30% reported full resolution)
Contact Method Distribution
94% phone, 6% email
Common Reasons for Contact
Request for information, account, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact American Credit Acceptance Customer Service?

Most Popular Number:

(866) 544-3430
Total calls: 314 Issues resolved: 20 Last call: Apr 14, 2026

American Credit Acceptance works on the philosophy of ‘Customer First.’ The company provides a range of American Credit Acceptance numbers to handle customers' different needs and issues. The primary toll-free number to contact American Credit Acceptance customer service is 1-866-544-3430. Should you be required to call American Credit Acceptance to inquire about funding, it’s best to contact them at 1-866-202-6916. For queries related to impound notifications or discussing total and partial loss insurance claims, call 1-877-204-6757 and 1-855-292-6430, respectively. Moreover, if you need to contact their sales department, seek dealer support, or have questions related to underwriting, don’t hesitate to call 1-855-295-8810 and choose the correct extension between 1,2 and 3.

Prioritizing customer support, the American Credit Acceptance hours are available on weekdays and partially on weekends. The American credit acceptance customer service hours range from 8:00 AM to 12:00 AM (ET), Monday through Friday. Saturdays are slightly limited from 8:00 AM to 5:00 PM (ET). Should you still require assistance outside these hours, you can browse a list of frequently asked questions on the website. Alternatively, there’s a round-the-clock option to write them an email and receive a response within a window of 1-2 working days.

Renowned nationwide for its auto-finance solutions, American Credit Acceptance, offers an array of email addresses to serve your distinct needs. The primary American Credit Acceptance Email is info@acacceptance.com, the perfect starting point for generic queries. You can use the alternate email address designated at legal@acacceptance.com for emails about legal matters. Moreover, if your concern is more specific to their products and offerings, it is safe to contact their marketing department at marketing_aca@acacceptance.com. No matter the nature of your problem, you must make sure to make it as detailed as possible so the support team can respond promptly with the best possible solution.

American Credit Acceptance users can meet customer service providers in person and get their concerns addressed in real time. The American Credit Acceptance address is reachable at PO Box 204531 Dallas, Texas 75320-4531 United States. Alternatively, users can visit their secondary office address at Payoff Checks American Credit Acceptance 961 E Main St Spartanburg, SC 29302. Both these addresses are manned by experts who provide tailored assistance to customers in person for issues that are difficult to manage over phone calls.

PissedConsumer Club

Contact Information

American Credit Acceptance Website:

American Credit Acceptance Help Center:

Corporate Office Address:

American Credit Acceptance LLC
PO Box 204531
Dallas, Texas 75320-4531
United States

Other Info (opening hours):

Hours:

Monday – Friday: 8 AM – 12 AM (ET)

Saturday: 8 AM – 5 PM (ET)


Locations:

Payoff Checks

American Credit Acceptance

961 E Main St

Spartanburg, SC 29302

Spartanburg

320 E Main St,

Spartanburg, SC 29302, US

Forest Park

5486 Old Dixie Hwy,

Forest Park, Georgia 30297, US

More contact details

Fax:

+1866-740-0569

Summary of American Credit Acceptance Customer Service Calls

434 TOTAL
CALLS
03:14 AVG CALL
DURATION
30% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call American Credit Acceptance?

Payments and Charges Question:

  • “Trying to pay my car payment”
  • “Payments”
  • “Pay bill”

Request for Information Question:

  • “I need to need to talk someone”
  • “I need to speak with a representative”
  • “Question about collection”

Account Question:

  • “Verify status”
  • “To get my account #”
  • “Account”

Product/ Service Question:

  • “Trying to get a loan”
  • “I have one of your vehicles in storage”
  • “Trying to get loan”

Employment Question:

  • “Need payoff balance”
  • “Payoff”

Refund Question:

  • “Refund”
  • “Refund check”

Return/ Replace Question:

  • “Change of address”
  • “Actually i'm returning these harrassing phone calls”

Shipping and Delivery Question:

  • “I am trying to see if,my package 2588 A DeWALT TABLE SAW IS COMING OR IF I HAVE BEEN USED ON THE INTERNET”

Other Question:

  • “Locate cosigner”
  • “Paynent”
  • “Wrong document”

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Frequently Asked Questions

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