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1.3 Based on 34 reviews
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    • Lack of customer service 6
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You have the worst customer service representatives ever including the supervisors! They don't call you back when they guarantee a return call. They don't answer your questions or concerns. Your reps transfer you to wrong departments. Your online payment hasn't worked in over a month. You don't apply overpayments to the principle just horrible! I've called several times for same issue and still... Read more

Was this review helpful? 3 0

I have had nothing but inconsistency from the CSR and they are very rude and unprofessional. When you speak to a manager all they do is make excuses. The company is just money hungry. I would never get another loan again with this company! Add comment

This company is the worst company i have ever dealt with they are very unprofessional worsom everything negitive you can name they are. They seem to not understand that you go through things have other *** to catch up on and they continuiously call and call and call they need to be shut down Add comment

Their website has been down for more than 10 days and I cannot make a payment or setup auto pay without a phone transaction. My payment was due during the website being down and to make the payment on time, I would have to do it over the phone and they would force me to pay a $7.95 fee. This is no fee on their website. They are forcing me to pay for their failure to keep their web site online. Read more

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American Credit Acceptance is a none professional company. People were none serious. If you want to wast your time then you should go to the American Credit Acceptance. They are really professional in wasting of your time. Well I have really very bad experience with them. I send them several email but they never reply back to me nether reply your phone call. I will never recommend to any one to... Read more

Was this review helpful? 0 1

They are the worst...I had a 2006 for 3 years..Fell behind on payments and caught up on them..Got a approved for a personal line of credit to pay this 2006 off... They said I owed $9000.00 dollars more on the car... The highest interest rates ever..A total rip off company.. Went to Attorney General for auto fraud.. Legalized extortion... White peoples commit the best crimes Read more

Was this review helpful? 0 1

First I had to go to Walmart and make out some kind of money order made out to ACA. Then I had to give them 2,500 so I can get my car out of storage and this happemed twice this year and last year. I have talked to others and they evne told me I got ripped off and the second time I lost my job. In the mean time I was in a car accdident and the General Insur. came out to my house and took pictures... Read more

Was this review helpful? 0 0

I was trying my best to catching up after getting a bad infection that went through my blood stream and left me out of work for a month. Got assistances for that month but my job had other plans and fired me. Let them know and pay what i could at that time with my last paycheck. Exactly a month i started a new job and was working my tail off to catch up on my loan. Forgot to call them Friday... Read more

Was this review helpful? 0 0

These crooks literally sold me a lemon. They refused to come and do a voluntary repo. Instead they dragged it out for *** near a year before actually having it repoed. I have dropped over 3000 on repairs and maybe 1200 on the actual payments. Even after updating my info 6 times they refused to acknowledge my new address or new job. It has become clear to me they sell lemons to desperate people... Read more

Was this review helpful? 3 0

This is by far the worse expierence ever my car got repoed for being 30days late, after calling to make arrangements, if your a first time buyer I totally suggest you look elsewhere. This company is unprofessional and they aren't understanding at All! And they charge a ridiculous convenience fee online 0f 7$ really, online fees ? They try to *** you over every way possible! This company sucks I'm... Read more

Was this review helpful? 1 0
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