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1.4 Based on 48 reviews
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  • Customers like
    • Nothing whatsoever 2
    • Service meeting expectations 1
  • Customers don't like
    • Lack of customer service 6
    • Customer service 6
    • What customer service 5

Within the past year I got a loan for a vehicle. They were nice at first. But then there became problems after I got the loan. I couldn't get the plates once I got the car.. I gave them the information they needed from me to do it and it took forever! When I would try to submit my payment online it would tell me to call and when I tried to call it would tell me to do it online. I made an account when I did my first payment and I mailed a check... Read more

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I have called customer service a few times for setting up/cancelling auto pay, their have been a couple times the portal didn't work. But overall my experience has been what I would expect anywhere. I wish they offered refinancing, because my credit is way better, and I have to apply elsewhere to get a lower payment, but they don't pretend to be that company at least. I realize this is a sub-prime auto lender, terms are accordingly set. A... Read more

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Repoed my truck after i just made payment three days prior. Even admitted they got the month befores payment aswell!!! Now im forced to pay an adittional $400 for thier mistakes!!!!! Aviod them like the plague!! Read more

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A member of the family helped a "friend" with a car loan. I would guess they gave them our house number, since we keep getting phone calls. The "friend" must have defaulted on their payments and this company keeps calling our house looking for the "friend". Every time I answer I keep telling them they have the wrong house, I even tell them which residence they have called. However, they keep calling looking for this other person. I should not be... Read more

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Terrible customer service, worst company ever they don't even have dependable phone lines to handle customer service! I wouldn't recommend them to anyone. Add comment

Haven't had any bad experiences with them so far and have been with them for a yr now , hope they can help with and up coming issue. . Thank you Read more

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This company I the worst finance company. Customer Service is rude and unwilling to work with people. Add comment

bought a car from a dealer,dealer went out of business,spent 1200.00 to get car running,got behind on payments.i called customer service and they agreed to repo the car,5 months now they tell me car has no value and they wont pick it up.so,im reporting this bbb and state attorney general.they also told me to sell it privately but in indiana it is illegal to sell a car without a title,its a felony,please stay away from these people.they are rude... Read more

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Unbelievably bad, cant reach, never return call. Portal wont take payments, hasnt worked in 5 months No one ever responds to email requests every month and they are never open during usual customer service hours. Very not cool Nasty when you get them on the phone...like somehow their horrible IT is MY fault Yes...never let a car dealership pick these fools. Waste of time and hard to do business with at best. Read more

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