American Credit Acceptance Complaints and Reviews

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American Credit Acceptance
Main address: PO Box 1899 29304 Spartanburg SC
866-544-3430, 866-984-1530 , , Customer.Service@ACAcceptance.com
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  • Jul 26
  • Auto Financing
  • Dallas, Texas
  • Cust Service
  • 215

I am a new customer and have been trying to make my first car payment for two days without any success.I have repeatedly called the customer service line as well as logging onto the AMERICAN CREDIT ACCEPTANCE WEBSITE with absolutely zero success.I have tried contacting a customer service representative several times and surprisingly EVERY TIME , the line is disconnected. it seems to me when the... Read more

Was this review helpful? 1 0

This company is a scam there only for beating you out of your money.how do you repo someone's car and not tell them where your hold in it after you receive their payment corporate will be hearing from me Add comment

     

  • Jul 18
  • Finances
  • Childress, Texas
  • Bad Service
  • 106

I HAVE REQUEST A DEF WITH THIS COMPANY TWO TIME AND EACH TIME I HAVE BEEN TOLD THAT IT WOULD BE PROCESS. ONLY TO FIND OUT THAT IT WASN'T. THE PEOPLE I HAVE TALK TO WERE HELPFUL BUT NEVER SEEM TO GET THE JOBN DONE. I FEEL ITS NOT RIGHT TO NOT DO WHAT WAS AGREE TO DO. NOW MY ACCOUNT IS 30 DAYS LATE AND WILL BE REPORTED AS A LATE PMT WHEN ITS THERE FAULT NO MINE.. THIS COMPANY NEEDS TO LEARN HOW TO... Read more

Was this review helpful? 1 2

     

  • Jul 17
  • Auto Financing
  • Houston, Texas
  • Lare Fee
  • 126

This company is ridiculous when it comes to the way they handle late fees. The late fee is taken out of your payment first and a late fee is charged after 16 days. When they take the late fee out first it makes the original payment short and they charge another late fee on the shorted payment. Is this even legal? If I had known anything about this company I would never done business with them.... Read more

Was this review helpful? 1 0

     

  • Jul 16
  • Auto Financing
  • Atlanta, Georgia
  • Auto Loan Services
  • 302

I decided a few months ago to start sending checks for my care payment instead of paying over the phone or online (you know, to avoid the insane fees). 2 months of checks were never cashed and last week my car was repossessed at 12:30am from my home. I was told by the gentleman that it would be at a lot south of Atlanta for a week free, then fees would be added. After doing a giant run around... Read more

Was this review helpful? 2 0

     

  • Jul 08
  • Loans and Mortgages
  • Columbia, South Carolina
  • Customer Service Abuse
  • 1
  • 1
  • 174

I have never been given the run around by a company so much as I have with American Credit Acceptance. For 4 months, yes, 4 MONTHS I requested an amortization schedule, which breaks down your loan for you payment by payment so you can see how each penny of every payment is being allocated. Example: How much goes to principal, how much goes to interest. I wanted this document after noticing that... Read more

Was this review helpful? 1 0

     

  • Jul 08
  • Auto Financing
  • Nashville, Tennessee
  • Car Loan
  • 136

Recently purchased a vehicle and was financed through ACA, at the dealership I was informed that I call into the company and have my payments scheduled for bi weekly instead of monthly...So I called in after receiving the notice in the mail about my payments etc...the representative didn't seem very competent to what I was trying to explain to her, talked to the manager which wasn't any... Read more

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  • Jul 07
  • Auto Financing
  • Morrow, Ohio
  • Payment Set Up
  • 212

I purchased my first car with ACA. I had my payment set up to come out of my checking. Well in April I got a notice of fraud on my bank account & the bank put a hold on my account until we could clear the issues of what was not supposed to go through. I immediately called the ACA to let them know my payment may not clear & explained what had happened. The guy ensures me that it was fine... Read more

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This company is a scam. I notified american credit acceptance that the dealer I received my car from misrepresented the vehicle that amount and also the loan. I've called numerous times since purchasing vehicle. I have my receipt showing how much i paid for vehicle which is totally different from amount the dealership sent in to american credit acceptance. Add comment

 
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