American Credit Acceptance Complaints and Reviews

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American Credit Acceptance
Main address: PO Box 1899 29304 Spartanburg SC
866-544-3430, 866-984-1530 , , Customer.Service@ACAcceptance.com
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  • Sep 13
  • Auto Financing
  • Stafford, Texas
  • Credit Report
  • 168

I absolutely HATE this company! there a total rip off. on my credit report it shows I has a late payment which I have not once ever been late on any of my payments, and sad part is when u call to fix something the person u speak with says that's it's done then u get letter in the mail stating that nothing was ever fixed smh. also when u call it clearly states that the call may be recorded or... Read more

Was this review helpful? 2 2

     

  • Sep 05
  • Auto Financing
  • Lockport, New York
  • Positive Experience
  • 1
  • 1
  • 38

I dont know why some ppl have prob with American credit acceptance. .I have no prob with them at all been dealing with for almost 2 years ..ive been late 60 days n they have worked w/me couldnt be any happier w/this company Read more

Was this review helpful? 1 1

     

  • Sep 04
  • Auto Financing
  • Mishawaka, Indiana
  • Unprofessional Service
  • 323

EXTREMELY PISSED!!! I have been dealing with this company for a few months now and absolutely hate them. I am sleeping when I hear my car alarm. I grab my keys go outside and BOOM! My car is being dragged away. My wallet and other personal items were in the car. I was a month late on my payment due to hob change and I can't understand why after less than 30 days my car is being repossessed. I... Read more

Was this review helpful? 5 0

     

  • Aug 18
  • Auto Financing
  • Colorado Springs, Colorado
  • Payments
  • 2
  • 2
  • 228

I have been given the run around for FIVE months trying to receive my title. I've had one person say they are going to send it one has said they sent it but to the wrong address (which I called and switched three times) and another saying they sent it and it was returned. I have had only bad experiences with them. Taking out double payments saying old payments where never received when my bank... Read more

Was this review helpful? 2 1

My car got repoed and the company they hired thought they were going to sell the car they replaced the key switch themselves without taking it to Mercedes and it burn the electrical system out. They said that they made an agree ment with adesa to fix it. I paid the car off American credit said I could pick up my car when I did my car had been tampered with Add comment

     

  • Aug 05
  • Auto Financing
  • Cleveland, Ohio
  • Unposted Payment
  • 182

I sent payment in on time, ACA keeps calling saying that I am passed due, but in tracking the m/o it has arrived to p.o box... This company isn't professional and lacks training. For some reason they aren't posting payments on time although they are being mailed on time. I really think they are in the rip off business. I suggest all mad consumers get together and file a law suit against this... Read more

Was this review helpful? 2 1

     

  • Jul 30
  • Auto Financing
  • Unauthorized Account Closure
  • 235

I make my payments by phone every month and because American Finance Acceptance was not able to contact me via phone or via email which How I have both methods of contacting me: phone and email address. They have decided to close my account. How rude for a company whom you finance through, close you like you were in a delinquent status or something similar to that of a delinquent. I have heard... Read more

Was this review helpful? 1 0

     

  • Jul 26
  • Auto Financing
  • Dallas, Texas
  • Cust Service
  • 247

I am a new customer and have been trying to make my first car payment for two days without any success.I have repeatedly called the customer service line as well as logging onto the AMERICAN CREDIT ACCEPTANCE WEBSITE with absolutely zero success.I have tried contacting a customer service representative several times and surprisingly EVERY TIME , the line is disconnected. it seems to me when the... Read more

Was this review helpful? 2 0

This company is a scam there only for beating you out of your money.how do you repo someone's car and not tell them where your hold in it after you receive their payment corporate will be hearing from me Add comment

     

  • Jul 18
  • Finances
  • Childress, Texas
  • Bad Service
  • 129

I HAVE REQUEST A DEF WITH THIS COMPANY TWO TIME AND EACH TIME I HAVE BEEN TOLD THAT IT WOULD BE PROCESS. ONLY TO FIND OUT THAT IT WASN'T. THE PEOPLE I HAVE TALK TO WERE HELPFUL BUT NEVER SEEM TO GET THE JOBN DONE. I FEEL ITS NOT RIGHT TO NOT DO WHAT WAS AGREE TO DO. NOW MY ACCOUNT IS 30 DAYS LATE AND WILL BE REPORTED AS A LATE PMT WHEN ITS THERE FAULT NO MINE.. THIS COMPANY NEEDS TO LEARN HOW TO... Read more

Was this review helpful? 2 2
 
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