Submit ›
or
1.5 Based on 50 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Service meeting expectations 1
  • Customers don't like
    • Lack of customer service 6
    • Customer service 6
    • What customer service 5
Advanced
search
loading...
More Less

My boyfriend got a from Labonte Chevrolet, which the car was financed through you guys (American Cridt Acceptance). With the experience him and his mom had had, I know who not to get my first car financed through, and to let anyone else know. Y'all claimed he didn't pay his car payment in December, yet y'all took a payment for January and February. Then here comes March, we wake up at 6 in the morning and his car is gone. It took us about 5... Read more

Was this review helpful? 0 2

CALL TO MAKE A PAYMENT THE REPS WERE VERY UNPROFESSIONAL I HAD ONE OF THEM TO LAUGH WHILE I WAS GIVING HER SOME INFORMATION IT WAS A HORRIBLE EXPERIENCE

Add comment

This company is a joke. After my girlfriend bought her car through Carmax, ACA was one of the financial institutions that she chose. After paying for 2 years on time, I went to the site to see what the payoff amount. To my shock, we paid $9000 for a $14,000 loan. Only $2,000 was taken off the price while the rest went to interest. When I called ACA, the told me she has a daily interest rate of 8% and their was nothing they can do about it. If we... Read more

Was this review helpful? 1 1

I recieved a loan with ACA, they were very unprofessional... They waived fees they wanted too... no agent was on the same page! Nobody knew nothing.... and, when they repossessed the car-I called about 3 times to get the towing company information... the dumb lady gave me the wrong info... *** people!

Add comment

well you guys came to repo my boyfriends car after 4 months when you guys said that we had 15 days then we were going to trade it in today and the car was gone from outside my house. I want the car back at my house by 5:30 today so we can do what we were going to do. we tried to compromise with you guys and you denied. I don't like the way my boyfriend was getting calls at 7 in the morning on a weekend then on the week days everyday there was a... Read more

Was this review helpful? 0 2

I have already contacted every type of investigating media in the Chicago and the Spartanburg, SC area. I have contacted the Mayor of Spartanburg, SC along with the Attorney General AND Governor Nikki Haley and my own Attorney General and Governor in Illinois. This company has RAPED my family TWICE and they will pay for this!! Even after making a payment arrangement to finally get our car payment caught up, two days later they STOLE our car!!... Read more

Was this review helpful? 0 0

Within the past year I got a loan for a vehicle. They were nice at first. But then there became problems after I got the loan. I couldn't get the plates once I got the car.. I gave them the information they needed from me to do it and it took forever! When I would try to submit my payment online it would tell me to call and when I tried to call it would tell me to do it online. I made an account when I did my first payment and I mailed a check... Read more

Was this review helpful? 0 0

I have called customer service a few times for setting up/cancelling auto pay, their have been a couple times the portal didn't work. But overall my experience has been what I would expect anywhere. I wish they offered refinancing, because my credit is way better, and I have to apply elsewhere to get a lower payment, but they don't pretend to be that company at least. I realize this is a sub-prime auto lender, terms are accordingly set. A... Read more

Was this review helpful? 0 0

Repoed my truck after i just made payment three days prior. Even admitted they got the month befores payment aswell!!! Now im forced to pay an adittional $400 for thier mistakes!!!!! Aviod them like the plague!! Read more

Was this review helpful? 0 1

A member of the family helped a "friend" with a car loan. I would guess they gave them our house number, since we keep getting phone calls. The "friend" must have defaulted on their payments and this company keeps calling our house looking for the "friend". Every time I answer I keep telling them they have the wrong house, I even tell them which residence they have called. However, they keep calling looking for this other person. I should not be... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about American Credit Acceptance.
Filing a new complaint about
×