American Credit Acceptance Complaints and reviews

American Credit Acceptance reviews, American Credit Acceptance complaints, read American Credit Acceptance reviews, find American Credit Acceptance reviews, American Credit Acceptance scam reports
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Industry: Auto Financing
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  • 23 complaints
  • $24,099 claimed losses
  • $1,048 average
  • 5082 since Dec 07, 2011

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American Credit Acceptance
Main address: PO Box 1899 29304 Spartanburg SC
866-544-3430, 866-984-1530 , , Customer.Service@ACAcceptance.com
American Credit Acceptance reviews, American Credit Acceptance complaints, read American Credit Acceptance reviews, find American Credit Acceptance reviews, American Credit Acceptance scam reports
  • 23 complaints
  • $24,099 claimed losses
  • $1,048 average
Had an experience with American Credit Acceptance?
Submit review ›
23 reviews found
Show first:

  • Dec 31, 2013
  • Kansas City, Missouri
  • Car Loan
  • 15

I had a car loan with the original dealership I received my card, and I get a letter in the mail saying that I'm to report my payments to American Credit Acceptance, now I have an additional service fee I have to pay that I didn't before, they are VERY rude, the representatives act like you owe them money personally, and THEY LOOSE YOUR MONEY!!! I was told that they didn't receive a money order... Read more

Was this review helpful? 0 0

  • Sep 23, 2013
  • Terrible Customer Service
  • 1
  • 61

I wish I have read the reviews before I finance with this company. They have the worst customer service ever. The people are very rude and they do not know what they are doing. My husband is a co-borrower on this loan and every time he calls to make a payment, they tell him that his name is no longer on the loan. They are very rude, the wait time is extremely long and not to mention I got hanged... Read more

Was this review helpful? 0 3

  • Sep 11, 2013
  • Car Financing
  • 96

Please please do not finance your car with American Credit Acceptance. If I had read these reviews I would not have used them. I financed my car with them this past February. Someone ran in my back in June therefore my car was totalled. I immediately told them that my car was totalled. My insurance company settled the claim within two weeks because the person that hit me had no insurance so I had... Read more

Was this review helpful? 3 0

  • Aug 28, 2013
  • Automatic Withdrawals
  • 4
  • 178

WOW HOLY F*&K*NG ***!! I GOT MY CAR IN 2011 I NEVER HAD A PROBLEM WITH THEM HAD IT SET UP WITH AUTOMATIC WITHDRAWL FROM MY BANK . HAD A PERSONAL ISSUE WITH MY BANK ACCOUNT IN MAY AND CALLED TO GET A DEVERMENT THEY EXPLAINED THAT I HAVE TO SET UP THE NEXT MONTHS PAYMENT AND SEND BACK THE PAPERWORK FOR THE DEFERMENT. I DID JUST THAT SET UP MY JUNE PAYMENT AND DID MY PAPERWORK AND FAXED... Read more

Was this review helpful? 2 1

  • Aug 27, 2013
  • Powder Springs, Georgia
  • Auto Loan
  • 4
  • 171

Do not use these people at all. They are heartless and don't care. They are completely rude and harrass you every bit of the day. Will not work with you when things happen. For instance; I was out of work for a month due to surgery. Instead of working with me, they repo my car. Nice!!! Nothing more than loan shark thugs. I will never use such a goup of heartless people again. My advice? ... Read more

Was this review helpful? 0 1

  • Aug 22, 2013
  • Auto Loan
  • 92

Yes, they seem to hide who they are! And yes, they seem to be a conglomerate, American Credit, Auto Finance, Perhaps even linked to Drive Acceptance? But they have been sued already in certain areas. So take good notes when you speak with them-time, date, person spoke to and if possible have someone there to verify the nature of your calls and document everything and soon you may be able to... Read more

Was this review helpful? 1 0

  • Jul 15, 2013
  • Customer Support
  • 70

This guy is very rude he got attitude with me for all the questions I was asking. If he's call the manager he's supossed fix problems and no pissed off the customers. I'm really looking for another company to finance my car. He has a job bcuz of me and the many other that needs a loan but I don't want business with a company that don't know how to treat ppl had an accident no to long after I... Read more

Was this review helpful? 0 3

  • Jul 12, 2013
  • Glendale, Arizona
  • Bad Auto Loan Service
  • 103

I made 4 payment in March and April and the "account manager," said. I was behind 76 days. I was instructed to send my copies of bank statements to them and I did so. Another account mgr was the one I sent them to and now the current manager said I still had to pay or they were going to repo. Never have I seen such an dis organized company with 500 employees, "the right hand never knows what the... Read more

Was this review helpful? 2 1

  • Jul 07, 2013
  • Troy, Alabama
  • Auto Loan
  • 2
  • 243

In Feb.2012,I purchased a 2006 Saturn vue,and American credit acceptance financed it.The car was 10,000,with 1200 dollars down and payments of 378. dollars for five years. On June 2 ,2012 I got fired from my job. I managed to make my payments up until Dec. Of 2012.I received numerous calls about the payment ,and explained the situation to many of the people from the ACA office. I talked to a... Read more

Was this review helpful? 0 0

  • May 18, 2013
  • Online Payments
  • 1
  • 124

This is just horrible!!! It's very difficult to pay your bill online or through MoneyGram online. American Credit Acceptance company purposely gives you the wrong account info to make online payments and when the info doesn't work when you enter it from home(always says your account cannot be verified), they blame it on your computer.They get you on the phone, talk ugly to you and keep you on... Read more

Was this review helpful? 7 1
 
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