American Credit Acceptance Complaints and Reviews

Submit ›
  • Customers like
      No items
  • Customers don't like
    • Customer service4
    • Unknowledgeable3
    • What customer service3

  • 1 day ago
  • Auto Financing
  • Cust Service
  • 6
  • REVIEW RATING 4/5

they purchased my loan from another company and lost my July payment. I sent my bank information in 6 times and they still show the payment late and that I owe a $12 charge. When you call to speak with a supervisor they lie and say that the supervisor has gone home. So far to date I've spoken with 4 supervisors and 7 associates - all promising to fix the problem, all promising to call me back and... Read more

Was this review helpful? 0 0

  • Aug 18
  • Auto Financing
  • Henderson, North Carolina
  • 73
  • REVIEW RATING 3/5

Damage was done to my vehicle, the insurance company made the check out to Me and ACA. I signed it and sent the check to ACA and left a note and spoke with a representative about it, and stated that they had to sign the check and release the funds to the body shop, Behold, They Applied The Whole CHECK to My Car payment, WTF!!! I have been transferred to several people to get this issue resolved.... Read more

Was this review helpful? 0 0

  • Aug 18
  • Auto Financing
  • Farmington, New Mexico
  • American Credit Acceptance Loan
  • 104
  • REVIEW RATING 4/5

Became 3 payments behind after losing my job spoke to a "customer service" agent about having a job lined up and as soon as I got paid I would send them a payment and every 2 weeks on payday send them payments to get caught back up. The C.S.R. assured me that would be fine. 3 pay checks have gone to them so im broke and they came and reposessed my car today. I called to get my balance and the... Read more

Was this review helpful? 0 0

All they want is money and more money their high interest its just not enough for them, besides having very poor customer service they all worthless ill never go with then in my life. Add comment

I so hate calling customer service they are so unprofessional, to me and none concern about your problems the only thing they do know is You Can always call back. Add comment

Got a $10,000 loan will pay $20,000 and they said it was at 25% looks like 50% to me. DO NOT USE THESE CROOKS Add comment

  • Jun 28
  • Auto Financing
  • Car Loan
  • 362
  • REVIEW RATING 5/5

I paid 47 plus late fees and other charges out of 48 payments on this account with them. I continued to pay even while unemployed. due to extended unemployment, statement says 1 payment still due. I believe I have made all payments. They repossessed my car and wanted me to pay the payment late fees tow fees and other charges. I just started back to work and offered to make the last payment... Read more

Was this review helpful? 0 0

This company is so money hungry. I have never been late on my payments. I became ill and was out of work for 5 weeks being late on one payment and now they are harassing me. smh. Never missed a payment Add comment

  • Jun 08
  • Auto Financing
  • Temple Hills, Maryland
  • Car Loan
  • 281
  • REVIEW RATING 4/5

Well do not believe you contract they accrue finance charges on your loan daily. If you are you pay more in finance charges. I am at the send of my loan with 2 payments to go and I notice that I have still 3000 left on my loan. I was told that this is do to more fiancé charges because my loan was late a couple times. Totally of heard of. They take advantage of people with bad credit and rack... Read more

Was this review helpful? 0 0

The company works with car dealership to take advantage of people who do not have credit. Worst experience ever, customer service is not professional at all. I do not recommend these business. Add comment

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to American Credit Acceptance. However, many companies do monitor reviews on our site.

 
×
You are reading about American Credit Acceptance.
Filing a new complaint about
×