American Credit AcceptanceComplaints and Reviews

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1.3 Based on 34 reviews
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  • Customers like
    • Nothing whatsoever 1
  • Customers don't like
    • Lack of customer service 6
    • Customer service 5
    • What customer service 4
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This company I the worst finance company. Customer Service is rude and unwilling to work with people. Add comment

bought a car from a dealer,dealer went out of business,spent 1200.00 to get car running,got behind on payments.i called customer service and they agreed to repo the car,5 months now they tell me car has no value and they wont pick it,im reporting this bbb and state attorney general.they also told me to sell it privately but in indiana it is illegal to sell a car without a title,its a... Read more

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Unbelievably bad, cant reach, never return call. Portal wont take payments, hasnt worked in 5 months No one ever responds to email requests every month and they are never open during usual customer service hours. Very not cool Nasty when you get them on the somehow their horrible IT is MY fault Yes...never let a car dealership pick these fools. Waste of time and hard to do... Read more

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I had them for one month. I paid them off right quick!! The reason the customer service sucks, is the people who answer the phone are from hondorus, Beijing, Philippines and on. I had to fight for them to transfer me to America!!! They don't care. I'm so happy to be done with these loan sharks!!! Add comment

Customer service is terrible. They say you can pay online for free but the server Is always conveniently down so you have to call them and pay a 7.95 fee as if they're not already getting 19% interest. Not to mention, I always deal with someone foreign who I cannot understand. Would recommend for consumers to finance through ANYONE but them. They're the worst company I've ever dealt with. Add comment

i have reciepts to prove my payments they claim they never got money i paid on line they took my car Add comment

This group is very difficult to communicate with...which I can only imagine helps them collect penalties from consumers who are attempting to work with them. A government agency should be reviewing their practices as I'm certain they're questionable. They offer loans to people who are at risk to begin with and then place hurdles in their way, only heightening the problem. I'm someone who got... Read more

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These people bought my loan from DBS,who by the way, I had no issues whatsoever with, a month or so ago. they want you to answer 50 questions before they will talk to you, their website sucks and won't allow me to even get on there to set up autopay. They want to charge you a fee to make a payment, and they add a 10 dollar late fee every payment for the privilege of splitting the payment up... Read more

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This company is a scam and so is the dealership i purchased my car from! Add comment

The online payment has not worked in over a month! The customer service representatives didn't even know there's been a problem despite the message given online! Two months in a row. Now you can't pay over the automated system on the phone! I've tried to set it up on auto-pay and it won't go through! So frustrating when you're trying to make on time payments to help build your credit. I can't... Read more

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