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1.4 Based on 48 reviews
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  • Customers like
    • Nothing whatsoever 2
    • Service meeting expectations 1
  • Customers don't like
    • Lack of customer service 6
    • Customer service 6
    • What customer service 5
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This is worst finance company ever! The csr does not know their company policy and procedures, they give misleading information even from the managers. They have no customer service skills, always have an nasty attitude and etc! The whole company needs to be retain on customer service or better yet just fire everyone from CEO n down to csr and hire a whole need team with better training and customer service skills. When you pay your bill online... Read more

Was this review helpful? 1 0

i paid off my vehicle. now i am being asked when i call to make a payment. this company is worse tha scam artists. I was given a loan which i paid on time , i paid them $4,378 in a 5 month period and only $18 dollar's was credited to my principal. also when i called to make the payoff i owed $1,096 more the amount financed. so i advise not doing business with these people ever. plus im still waiting for my title. its been over 22 days Read more

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American acceptance need to get carfax from dealership first before they make deal because some of them has been in accident disabled excetera still not be on the street Add comment

I am currently with them and I would not recommend this company to anyone a totally ripoff they send u your bill in the mail to tell you to pay immediately like your behind in payments or something then they rude when u call I am getting my refinance through my bank soon they interest rates are high u live and learn never again Add comment

My boyfriend got a from Labonte Chevrolet, which the car was financed through you guys (American Cridt Acceptance). With the experience him and his mom had had, I know who not to get my first car financed through, and to let anyone else know. Y'all claimed he didn't pay his car payment in December, yet y'all took a payment for January and February. Then here comes March, we wake up at 6 in the morning and his car is gone. It took us about 5... Read more

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This company is a joke. After my girlfriend bought her car through Carmax, ACA was one of the financial institutions that she chose. After paying for 2 years on time, I went to the site to see what the payoff amount. To my shock, we paid $9000 for a $14,000 loan. Only $2,000 was taken off the price while the rest went to interest. When I called ACA, the told me she has a daily interest rate of 8% and their was nothing they can do about it. If we... Read more

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I recieved a loan with ACA, they were very unprofessional... They waived fees they wanted too... no agent was on the same page! Nobody knew nothing.... and, when they repossessed the car-I called about 3 times to get the towing company information... the dumb lady gave me the wrong info... *** people! Add comment

well you guys came to repo my boyfriends car after 4 months when you guys said that we had 15 days then we were going to trade it in today and the car was gone from outside my house. I want the car back at my house by 5:30 today so we can do what we were going to do. we tried to compromise with you guys and you denied. I don't like the way my boyfriend was getting calls at 7 in the morning on a weekend then on the week days everyday there was a... Read more

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I have already contacted every type of investigating media in the Chicago and the Spartanburg, SC area. I have contacted the Mayor of Spartanburg, SC along with the Attorney General AND Governor Nikki Haley and my own Attorney General and Governor in Illinois. This company has RAPED my family TWICE and they will pay for this!! Even after making a payment arrangement to finally get our car payment caught up, two days later they STOLE our car!!... Read more

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